We make durable goods for active lifestyles and we stand behind the quality of our bags and accessories with a Limited Three Year Warranty* — our assurance that every Boundary Supply item is free of material and workmanship defects that affect the core functionality of our gear. Material refers to zippers, buckles and fabrics. Workmanship refers to seams, seam tape and overall construction. If your bag or accessory becomes non-functioning or defective, we will replace it with a fully-functioning item in the same or better condition.
When we can, we issue warranty replacements from our stock of open-box or gently used items. These warranty replacements are quality-checked and certified to be clean and fully-functioning, and come with the same Limited Three Year Warranty* as your original purchase.
Cosmetic damage and normal wear and tear of our products is not covered under our Limited Three Year Warranty*. This refers to damage that naturally occurs during the life and normal use of our products. Common examples of wear and tear that would not be covered under the three year warranty include:
- rips, tears, and misuse
- cosmetic blemishes, scratches, stains
- UV degradation and colors fading
- general breakdown of the materials over time and use
Depending on the user and their environment, our gear will age and wear at different rates. Please use your judgment when assessing whether your product is likely to be covered under our warranty policy.
Our warranties are crafted with the same regard for detail that is applied to every item we produce, and is our commitment to your continued enjoyment of Boundary Supply products. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent (including intentional damage to products, duplicate claims, and counterfeit products) or that violate our Terms of Service.
We cannot replace stolen or lost items, so we recommend insuring your bags and accessories.
All warrantied products must be sent to Boundary Supply headquarters for replacement purposes.
Items purchased from unauthorized resellers or aftermarket platforms or anywhere other than boundarysupply.com are not covered under our warranty. All warranties require proof of purchase from the Boundary Supply website or an authorized dealer.
*Please note that some limitations apply. Cosmetic damage and excessive wear and tear is not covered. Determination of what is excessive wear and tear is subject to the sole discretion of our warranty team. Boundary Supply reserves the right to change this policy in the future.
Boundary Supply products are designed to safely work with nearly all devices and accessories that you may place in them. Boundary Supply is not liable for damage to cameras, equipment, clothing or anything in your surrounding environment as a result of using our products.
Warranty Claim Process:
To initiate a warranty claim, you must provide your order number, proof of purchase, photos of the issue(s) and a description of the issue(s) to firstname.lastname@example.org. We will respond back within 2-3 business days with instructions and next steps. Boundary Supply will replace at our discretion.
When we can, we issue warranty replacements from our stock of open-box or gently used items. These warranty replacements are quality-checked and certified to be clean and fully-functioning, and come with the same three year guarantee as your original purchase.
Note that if necessary, the customer is responsible for any/all shipping costs of returned warranty items back to Boundary Supply. Boundary Supply will cover any outgoing shipping costs on your replacement item(s).
If for any reason you are not happy with your purchase, you can return or exchange your item 30 days after it is received for any reason with proof of purchase, packaging and hang tags intact, and all items included. The customer is responsible for shipping the item back to Boundary Supply, including any shipping fees that may apply.
Please note: refunds will only be submitted back to your original payment method used directly on our website. If you did not purchase from our website, or no longer have a valid payment form saved with us, we will not be able to process a refund. For these cases, we will only be able to issue store credit.
How do I make a return or exchange?
For U.S returns & exchanges, click here to initiate your request.
For international return & exchanges, click here to initiate your request.
You will be redirected to the returns portal where you'll be asked to enter your order number and email address. Complete the online return form and mail your items back to us.
For more information regarding international returns, please visit our international service portal.
Boundary is not responsible for any returned packages sent without approval or an RMA number.
Unfortunately, Boundary does not cover return shipping or customs fees, but we do cover outbound shipping for exchanges.
If you have any questions about the information above, please contact email@example.com.